What is your returns policy?
We will only except returns within 14 days of receipt, you will need to have sent your parcel back to us within this period.
You will only be able to use the return portal within the 14 day return policy, anything over this will not be accepted. Please allow shipping time as the 14 day time frame starts from date received so we suggest trying on your items as soon as you receive them and the returning promptly.
If you're unhappy with your item or if your item is faulty in any way and has not been worn you can return your item. If the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping has been provided. All return cost are covered by the customer.
Please note, if the garment has been worn or the tags have been removed we cannot refund.
We don't accept returns for unwanted items after the relevant returns period (14 Days). If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
As our address has recently changed we can only accept returns made via the online portal as this is set up to be sent to the returns warehouse, any missing return parcels our the customers responsibility you would need to contact your delivery service if the returns address is not the one on the returns portal.
How To Make A Return?
Click on our returns portal, which is located in the main menu! Please note you will not be able to use the return portal if you have gone over the 14 day return policy.
Sale items are store credit only so if these are returned only a store credit will be issued not a refund.
We normally recommend royal mail for UK customers, however this standard service has been affected due to strikes, We recommend a signed for or tracked equivalent shipping company with either tracking or a signature available might be a better option.
International customers use their preferred service, all return costs paid by the customer. We only accept returns for international customers within 30 days of dispatch.
How Long Will My Refund Take?
Once you order has reached our warehouse you will receive an email to update you, from this date please allow 7-14 workings days for this to be processed and refunded.
Do you provide International delivery?
Yes! We provide International Express 1-3 working days or standard 9/14 working days, the cut off time is UK time 1pm. You can track this via the tracking number provided.
Where's My Order?
If you have purchased from the UK NEXT DAY - the items are sent DPD Next day as long as you place your order by 1pm on Monday for example you will get your parcel the next working day so the Tuesday, However after 1pm this would then be shipped the next working day. Please note if you place an order on Friday before 1pm this will arrive the next working day which would be the following Monday.
You can track your order via the shipping email you would have been sent or text message.
We do not store credit card details.