Step by step guide to making a return


  • Step 1 - Click onto the return portal link located in the main menu on our website - You have 14 days to get the parcel back to our warehouse to receive a refund. 
  • Step 2 - Add the in which items you are returning and why
  • Step 3 - Print off the address that is provided, please note this is not a prepaid label the return cost is covered by the customer. All items need to be packed in original packaging and with tags attached.
  • Step 4 - Arrange postage for your parcel, we do not recommend using Royal mail as this service is now extremely delayed, any signed or tracked equivalent is better. Please keep your postage receipt. 
  • Step 5 - You will be notified by email once we have received it, please note we need to have received the parcel within the 14 days. 
  • Step 6 - Allow 7-14 working days for your return to be processed and refunded. 
- You will only be able to use the return portal up to the 13th day as you need to allow time for delivery anything over this will not be accepted. Please allow shipping time as the 14 day time frame starts from date received so we suggest trying on your items as soon as you receive them and the returning promptly.