Step by step guide to making a return

 

  • Step 1 - Click onto the return portal link located in the main menu on our website
  • Step 2 - Add the in which items you are returning and why
  • Step 3 - Print off the address that is provided, please note this is not a prepaid label the return cost is covered by the customer. All items need to be packed in original packaging and with tags attached.
  • Step 4 - Arrange postage for your parcel, we recommend using Royal mail first class signed for, or any signed equivalent. Please keep your postage receipt. 
  • Step 5 - You will be notified by email once we have received it. 
  • Step 6 - Allow 7-14 working days for your return to be processed and refunded. 
- You will only be able to use the return portal within the 14 day return policy, anything over this will not be accepted.