What is your returns policy?

We will only except returns within 14 days of dispatch, you will need to have sent your parcel back to us within this period.

You will only be able to use the return portal within the 14 day return policy, anything over this will not be accepted. Please allow shipping time as the 14 day time frame starts from date shipped so we suggest trying on your items as soon as you receive them and the returning promptly. 

If you're unhappy with your item or if your item is faulty in any way and has not been worn you can return your item. If the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping has been provided. All return cost are covered by the customer. 

Please note, if the garment has been worn or the tags have been removed we cannot refund, this will be returned back to you at your own cost. 

We don't accept returns for unwanted items after the relevant returns period (14 Days). If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. 

As our address has recently changed we can only accept returns made via the online portal as this is set up to be sent to the returns warehouse, any missing return parcels our the customers responsibility you would need to contact your delivery service if the returns address is not the one on the returns portal. 

Please note if you have purchased a sale item you will only be credited via store credit, this will be issued to you via email, all store credits have a 12 month expiry  date.  

 

International customers use their preferred service, all return costs paid by the customer. We only accept returns for international customers within 30 days of dispatch. 

 

 How Long Will My Refund Take?

Once you request a return we will send you an email shortly after which includes the return address, from this date please allow 7-14 workings days for this to be processed and refunded. 

 

Return Address

EMPOWA LONDON RETURNS
PO BOX 569
GRAVESEND
DA12 9TE
UNITED KINGDOM
(Please note we recommend Royal Mail only for all UK returns, Don't use Evri & DPD will as they will not ship to a PO.BOX)