KLARNA BUY NOW PAY LATER

FAQ's

Do you provide International delivery?

 

Yes! We provide International DHL Express 1-3 working days, the cut off time is UK time 12pm. This service is super fast & safe! You can track this via the tracking number provided. 

 

How do I exchange an item?

 

If your not happy with your purchase and wish to exchange, please fill out the exchange form provided. If you don't have one please contact us as soon as possible we can send you details for your item to be returned, Please note exchanges are only available for UK customers and will only be accepted within the 14 day policy. 

 

Where's My Order?

If you have purchased an international order, you can easily track your order via your shipping confirmation email, the number and link to sender are both available. ( please note if you haven't shopped with us before this may have gone into your junk mail!)

If you have purchased from the UK the items are sent Royal Mail Tracked 48, please allow 2-4 working days for your order to arrive, if this time has passed you can use the tracking number provided to check if there has been an attempted delivery and your order may be at the local sorting office, if there is not update it means your order is still in transit.  

 

Privacy Policy

We do not store credit card details.

 

What are your delivery options?

 

UK Standard Shipping - £3.99 2/4 working days

 UK NEXT DAY DHL (Order By 12pm) (Weekends not included)

​Europe DHL Express shipping -  £17.99 1/3 working days

Europe Zone 2 DHL Express - £22 1-3 working days ( Switzerland, Norway, Georgia, Albania & Romania)

USA DHL Express - £17.99 1/3 working days 

​Rest of the world DHL Express - £20 1/3 working days

South Africa, UAE, Chile & Kuwait DHL Express - £25 1-3 Working Days

What is your returns policy?

 

We will only except returns within 14 days of purchase if your unhappy with your items or if your item is faulty in any way and has not been worn, if the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping as been provided. 

Please note, if the garment has been worn or the tags have been removed we cannot exchange or refund

Please note we only offer the exchange one time only and do not cover the incoming delivery charges only the outgoing. 

We do not accept exchanges on international orders. 

Please note we do not accept returns on sale items, only exchanges. 

 

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