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FAQ's

How To Make A Return?

You should have received an exchange/returns form inside your parcel for you to fill out. If you're unable to find this i'll attach the address below to send back to us. Please add a note of your order number and if you would like to exchange or refund. Sale items are for exchange or store credit only.

The return address is - 

Empowa Clothing Limited, Studio MH2

Creative road 

London 

SE8 3GL

England

We recommend royal mail second class signed for UK customers. International customers use their preferred service, all return costs paid by the customer. 

We only accept returns or exchanges within 14 days of purchase for UK customers,

We only accept returns for international customers within 30 days of purchase. 

 
Do you provide International delivery?

 

Yes! We provide International DHL Express 1-3 working days, the cut off time is UK time 12pm. This service is super fast & safe! You can track this via the tracking number provided. 

 

How do I exchange an item?

 

If your not happy with your purchase and wish to exchange, please fill out the exchange form provided. If you don't have one please contact us as soon as possible we can send you details for your item to be returned, Please note exchanges are only available for UK customers and will only be accepted within the 14 day policy. 

 

Where's My Order?

If you have purchased an international order, you can easily track your order via your shipping confirmation email, the number and link to sender are both available. ( please note if you haven't shopped with us before this may have gone into your junk mail!)

If you have purchased from the UK the items are sent DPD Next day as long as you place your order by 12pm on Monday for example you will get your parcel the next working day so the Tuesday, However after 12pm this would then be shipped the next working day. Please note if you place an order on Friday before 12pm this will arrive the next working day which would be the following Monday. 

You can track your order via the shipping email you would have been sent or text message.  

Privacy Policy

We do not store credit card details.

 

What are your delivery options?



UK DPD EXPRESS NEXT DAY (Order by 12pm) (Not including weekends) £3.99

NORTHERN IRELAND NEXT DAY DHL EXPRESS (Order before 12pm) £6.99

UK DPD EXPRESS SATURDAY DELIVERY (Order By 12PM FRIDAY) £13.99

EXPRESS SCOTLAND 1-3 DAYS DPD £5.99

​Europe DHL Express shipping -  £19.99 1/3 working days  (customer pays all customs) 

Europe Zone 2 DHL Express - £24 1-3 working days

USA DHL Express - £17.99 1/3 working days 

South Africa, UAE & Kuwait -DHL Express - £25 1-3 Working Days (customer pays all customs) 

​Rest of the world DHL Express - £22 1/3 working days (customer pays all customs) 

 

 

 What is your returns policy?

 

We will only except returns within 14 days of purchase if your unhappy with your items or if your item is faulty in any way and has not been worn, if the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping as been provided. 

Please note, if the garment has been worn or the tags have been removed we cannot exchange or refund

Please note we only offer the exchange one time only and do not cover the incoming delivery charges only the outgoing. 

We do not accept exchanges on international orders. 

Please note we do not accept returns on sale items, only exchanges. 

 

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