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Terms & Conditions

Terms & Conditions

 

Customs & Charges

Empowa Clothing Limited is not liable for any customs, fees or port charges. The customer will take responsibility for all extra fees. 

 


Do you provide International delivery?

 

Yes! We provide International DHL Express 1-3 working days, the cut off time is UK time 12pm. This service is super fast & safe! You can track this via the tracking number provided. 

 

How do I exchange an item?

 

If your not happy with your purchase and wish to exchange, please fill out the exchange form provided. If you don't have one please contact us as soon as possible we can send you details for your item to be returned, Please note exchanges are only available for UK customers and will only be accepted within the 14 day policy. 

 

Where's My Order?

If you have purchased an international order, you can easily track your order via your shipping confirmation email, the number and link to sender are both available. ( please note if you haven't shopped with us before this may have gone into your junk mail!)

If you have purchased from the UK the items are sent Royal Mail Tracked 48, please allow 2-4 working days for your order to arrive, if this time has passed you can use the tracking number provided to check if there has been an attempted delivery and your order may be at the local sorting office, if there is not update it means your order is still in transit.  

 

Privacy Policy

We do not store credit card details.

 

What are your delivery options?

 

 

​UK Standard Shipping - £3.99 2/4 working days

UK NEXT DAY DHL (Not including weekends) - £5.99 

(Order By 12pm)

​Europe DHL Express shipping -  £19.99 1/3 working days

Europe Zone 2 DHL Express - £24 1-3 working days

USA DHL Express - £17.99 1/3 working days 

South Africa, UAE & Kuwait -DHL Express - £25 1-3 Working Days 

​Rest of the world DHL Express - £22 1/3 working days

What is your returns policy?

 

We will only except returns within 14 days of purchase if your unhappy with your items or if your item is faulty in any way and has not been worn, if the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping as been provided. 

Please note, if the garment has been worn or the tags have been removed we cannot exchange or refund

Please note we only offer the exchange one time only and do not cover the incoming delivery charges only the outgoing. 

We do not accept exchanges on international orders. 

Please note we do not accept returns on sale items, only exchanges. 

 

Klarna 

 

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with

In Switzerland, Klarna offers its services together with its subsidiary Billpay. If you share personal data with Klarna and Billpay you need to explain this in your privacy notice and link to Klarna’s and Billpay’s local privacy notices there. Below is an example of what that could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):

Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s (de, fr, it or en versions) and Billpay’s (de, fr, it or en versions) privacy notices.

https://www.klarna.com/international/privacy-policy/

 

 

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