What is your returns policy?

 

If you're unhappy with your item or if your item is faulty in any way and has not been worn you can return your item. If the garment has been worn it will be returned back to the customer. Please note the delivery cost is non refundable as the service for shipping has been provided. All return cost are covered by the customer. 

We will only except returns within 14 days of dispatch, you will need to have sent your parcel back to us within this period and will need a postage reciept.

Please note, if the garment has been worn or the tags have been removed we cannot refund

We don't accept returns for unwanted items after the relevant returns period (14 Days). If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. 

As our address has recently changed we can only accept returns made via the online portal as this is set up to be sent to the returns warehouse, any missing return parcels our the customers responsibility you would need to contact your delivery service if the returns address is not the one on the returns portal. 

 

How To Make A Return?

Click on our returns portal, which is located in the main menu! Please note you will not be able to use the return portal if you have gone over the 14 day return policy. 

Sale items are store credit only so if these are returned only a store credit will be issued not a refund. 

We normally recommend royal mail for UK customers, however this standard service has been affected due to strikes, We recommend a signed for or tracked equivalent shipping company with either tracking or a signature available might be a better option. 

International customers use their preferred service, all return costs paid by the customer. We only accept returns for international customers within 30 days of dispatch. 

 

 How Long Will My Refund Take?

Once you order has reached our warehouse you will receive an email to update you, from this date please allow 7-14 workings days for this to be processed and refunded.